TERMS AND CONDITIONS
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
1206 E. Mac Arthur St
Sonoma, CA 95476
Domestic Shipping Methods
All domestic (CONS, Hawaii & Alaska) over $100 will receive Free Shipping ground service. We reserve the right to use UPS Ground or USPS services based on cost and time efficiency. If your order is under $99, you may choose any of the following options –
1. Free Ground Shipping (Available for orders over $100 within the United States. Up to 7 business days)
2. Standard Ground $7.50 (Available for orders within the United States. Up to 7 business days)
3. 2-Day $50 (Available for orders within the continental United States. Up to 2 business days)
4. Overnight $100 (Available for orders within the continental United States. Up to 1 business days)
Orders & Returns
Fsirivet.com was designed to help your staff improve the speed and efficiency of transacting business with our company. While we still accept phone orders, email orders and fax orders, this new platform was designed with the most advanced technology available in the marketplace to enhance your customer service experience.
Administrator (Super User) Control Availability
Some customers may elect to have an Account Administrator (Super User) who will designate sub-users within their organization and assign various levels of account activity authorization. Administrators may wish to review and approve all orders by staff before executing online orders. Contact Customer Service at 1-800- 344-2393 if you wish to assign an Administrator to your account.
Order Payment Methods
• American Express
You may cancel any item that has not entered the shipping process. Most items enter the shipping process within two hours of the order being placed.
Returns & Refunds
After 30 days from the date of shipment, we cannot authorize any refunds for claims of damage, claims for missing or lost goods, claims of unreceived goods or claims for product specification disputes. Returns cannot be accepted if they are not accompanied by an RMA (Return Material Authorization) by customer service.
Please send an email to Sales@fsirivet.com and include your name, phone number, order number and part number(s) you wish to return along with the reason for returning.
General Return Policies
It is vital that all returns are processed in accordance with our procedures to ensure a smooth and timely process. Most items may be returned for refund or exchange provided we receive them within 30 days of shipping. In some cases, refunds can take as much as 30 days from receipt of returned goods to process. Where goods are returned as faulty after 30 days from shipping, we reserve the right to return the product to the manufacturer for repair or replacement. Repair or replacement could take up to 30 days to process. In some cases, we may advise you to contact a manufacturer directly as they offer tailored end user warranties and in some cases, on-site replacement. If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) returned and a new order will be created for the replacement item(s). No funds will be required by you during this process unless express permission has been given. You are obliged by law to take reasonable care of goods while they are in your possession. Returns must be received in the original packaging together with manuals, warranty cards, accessories and documentation provided by the manufacturer. Returned items that do not meet these criteria may not be eligible for acceptance for replacement or refund. When returning goods to us, you may wish to consider insuring the goods to preserve the value in transit. We also suggest the use of a carrier that can provide a proof of delivery. Except in the case of faulty product, shipping back to Bay is to be paid by the customer. Where goods are faulty, we shall either collect the goods from you or ask that you return the goods and refund you the reasonable shipping costs. Any customer returning goods which are found not to be faulty shall not be entitled to a refund of the shipping costs incurred for returning the goods and may have shipping charges deducted from any pending refund.
How to Process a Return Request
The FSIrivet.com return policy has been created to make the process easy for you. All returns must be accompanied by an RMA (Return Material Authorization) that we will provide upon your request. Your return will be accepted and processed through our quality control department. If the material is received in acceptable condition (As specified in your RMA), we will credit your account accordingly. Credit Card orders are always credited to the card charged, refund checks will be sent within a two-three-week period. To process a return of goods, please click on the following link to obtain your RMA (Return Material Authorization) below – Sales@fsirivet.com
Terms and Conditions:
Fastening Systems International, Inc www.fsirivet.com owns and operate this Website. This document governs your relationship with fsirivet.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and fsirivet.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of fsirivet.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by fsirivet.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with fsirivet.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. fsirivet.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be fsirivet.com or may in some cases be a third party. Where a contract is made with a third party fsirivet.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law. fsirivet.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect fsirivet.com ‘s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third-party copyright.
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with fsirivet.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to fsirivet.com .
You agree to indemnify, defend and hold harmless fsirivet.com , its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Fsirivet.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and [Your Online Store URL]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of fsirivet.com .
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you?
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms: Net 30 Days on approved credit only. Approved credit cards. Prepaid via check or wire transfer.
No C.O.D. Shipments
Freight: Origin Shipping Point: International Customers Please Note: All international shipments will be shipped freight collect on your account or charges will be determined once the order is ready to ship complete.
You will have the option to provide your shipping account info on our secure checkout page.
Currency: All prices are in US dollars.
Overseas Customers: Same as above only prepayment via bank wire transfer (all fees for buyers account) or by bank check.
Returns: Return authorization is required. Merchandise must be sent freight prepaid to the facility from which it was purchased. A 20% restocking charge is applicable. All claims must be made within thirty (30) days of receipt of goods.
Special Orders: All special orders may require prepayment.
If for any reason you are not completely satisfied with any item purchased from us, you may request a return authorization within thirty (30) days of receipt of goods. When obtained, send us the item (transportation prepaid) for replacement, repair or refund. Tools sold by fsirivet.com are warranted for one (1) year from date of purchase. We cannot assume liability for abuse, misuse or alteration of goods. Any tampering with tools or attempted repairs of same will nullify this warranty. In order to request a return for credit, all tools, tool parts or fasteners must be in new, unused and in resalable condition in original packaging with all parts and operating/user manuals included. Credit to be issued contingent upon receipt of goods and inspection at fsirivet.com stocking warehouse. Tools that are considered as “special” orders are subject to a restocking charge. Warranties from other manufacturers are available upon request. For further inquiry, contact firstname.lastname@example.org.
1206 E. Mac Arthur St
Sonoma, CA 95476
Phone: (707) 935-1170
USA: (800) 344-2393
Fax: (707) 935-1828